POPULAR QUESTIONS
Find answers to our most popular questions.
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MEMBERSHIPS
Learn about membership and find out which plan is right for you.
OUR BAGS
Learn more about the condition of our bags and how we care for them.
ORDERS
Learn more about Swaps, Bag Passes and Loss & Damage policies.
DELIVERY & RETURNS
Everything you need to know about our delivery and collection processes.
GIFTING
Whether you're the gift giver or lucky recipient, we have you covered.
RESALE & PURCHASES
Learn about purchasing bags on COCOON here.
COCOON REFRESH
Sell your luxury bags directly to COCOON and be rewarded.
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- Contact usHave a question that's not covered in our FAQs or want to reach out to our team? Feel free to email our membership team.
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