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POPULAR QUESTIONS

Find answers to our most popular questions.

8 articles
MEMBERSHIPS

Learn about membership and find out which plan is right for you.

4 categories
OUR BAGS

Learn more about the condition of our bags and how we care for them.

4 articles
ORDERS

Learn more about Swaps, Bag Passes and Loss & Damage policies.

4 articles
DELIVERY & COLLECTIONS

Everything you need to know about our delivery and collection processes.

2 articles
GIFTING

Whether you're the gift giver or lucky recipient, we have you covered.

1 article
RESALE & PURCHASES

Learn about purchasing bags on COCOON here.

1 article
COCOON REFRESH

Sell your luxury bags directly to COCOON and be rewarded.

2 articles

Contact Us

  • Contact Us
    Have a question not covered in our FAQs or want to get in touch with one of the team? Email our membership team
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    Can’t find an answer to your question? Chat with us!