Contact Form 5numxnt2

Can’t find an answer to your question? Chat with us!

Have a question not covered in our FAQs or want to get in touch with one of the team? Email our membership team

Memberships

Full Collection

Back In Stock

Home

COCOON

Have a question about COCOON membership? Find everything you need to know about our membership options, how to order and return our handbags and about our member discounts on the ReSale edit.

FAQs | COCOON

Orders made before 10:30am Monday - Friday will be delivered via our next-day delivery service.

If you currently have a bag with you and your order is a swap, you will be required to return the bag you are currently accessing with your membership before we can dispatch the new bag order, therefore it could take 2-3 days for you to receive your new bag order once placed.

Please ensure your bag order is returned as soon as possible in order for you to receive your new order quicker!

What is your shipping policy?

Simply sign in to your COCOON account and check out with a new bag. You will then required to return your current bag order within two days (including Saturdays) via Royal Mail. Please refer to the instructions that were included with your order - please return it in the original box (or similar), removing any old address labels and sealing securely with tape.

The bag is considered to be in your possession unless you have proof of postage. Once returned, we’ll arrange next-day delivery for the new bag and you'll receive an update once the bag has been dispatched.

How do I return my bag order?

Each bag in the COCOON collection has an access limit of one month or three months. You'll be notified by email three days before your order is due to be returned. If you want to swap before you reach the end of a bag's access limit, go ahead! You can either use a complimentary swap or purchase an additional swap for £20 each.

When do I need to return my bag order? 

Hey! 

If you have placed a swap order, your current bag needs to be returned and inspected by COCOON before your next order is dispatched.

To ensure we fulfil your bag order in a timely manner,  please  return your bag order within 2 days of either placing your new order or reaching the end of your access period. 
