DeliveryUpdated 3 months ago
How much does shipping cost?
We charge a standard next-day delivery fee of £4.95 (Monday-Saturday delivery) and offer free returns via Royal Mail. Unfortunately, if you have lost your label, we are unable to provide you with a replacement and therefore will need to arrange an alternative courier at an additional charge of £10.
Where can a COCOON bag be shipped to?
We currently deliver to mainland UK addresses. Please ensure that your delivery address is up to date at the time of your initial order, as we can only deliver COCOON bags to the address authorized by you and cannot amend delivery addresses once an order has been dispatched. COCOON bags can be delivered to a hotel or another address as long as you are present to sign for the bag. If you are within Zone 3 in London, we offer a special delivery service where we can ship your order directly to you within a four-hour window. For added convenience, why not optimize your delivery by having your bag swapped directly to your office address? Our partner can deliver to any location within Zone 3, allowing us to work around your schedule and commitments.
What is a Direct swap?
A direct swap, available only for members within London Zone 3, means you can receive your new bag order at the same time as returning your current one. To facilitate this process, you need to select a convenient delivery slot that fits your schedule, either in the morning (10am-2pm) or in the afternoon (1pm-5pm). After placing your order, you will receive an email prompting you to select your preferred timeframe. Please note that a £10 fee will be charged if you miss your selected time window.
What delivery service is used?
COCOON bags are delivered directly to your authorised address via our delivery partner, DPD or one of our other courier services. DPD commits to making every delivery carbon-neutral.
When will my bag order arrive?
For orders placed and approved before 10:30am Monday-Friday, we’ll arrange next-day delivery for your order if you are based in England or Wales, or delivery to Scotland in two days. For orders placed and approved after 10:30am on Friday or on a weekend, your order will be dispatched the next business day.
If you are a full time member swapping your current bag order for a new style, this will be dispatched when your current order has been returned and it has passed our condition checks.
Kindly note, your new bag order will be held for two business days. If there is a delay in returning the bag you are currently accessing with membership, then we may need to cancel your new bag order.
Do I have to be in to sign for the bag?
Our bags will only be delivered if they are signed for at the address agreed for delivery and will not be left without a signature.
Delivery notifications:
Once your order has been returned, we will dispatch your new bag order via your chosen delivery method. COCOON will notify you by email when your order has been dispatched.
Will I receive a refund on shipping charges if my delivery is delayed?
Yes. In the unlikely event that your delivery is delayed, you will receive a refund of your shipping fees.