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Have a question about COCOON membership? Find everything you need to know about our membership options, how to order and return our handbags and about our member discounts on the ReSale edit.

FAQs | COCOON

What is COCOON membership?

Can I refer my friend to COCOON?

What is the minimum term?

How do I cancel my membership?

What is a swap and how do I use it?

What if I don’t see a bag I want?

What happens if a bag is damaged in my care?

Can I buy a bag with COCOON?

As a member, do I receive a discount on styles I'm purchasing on COCOON?

Our Memberships

Quarterly Membership

Flexi Membership

Platinum Membership

Signing Up

ID Verification & Approval

Holding Fee

Sign Up Process

Upgrade Membership

Pause Membership

Cancel Membership

Updating Memberships

My Payments

Late & Missed Collection Fees

Payments

MEMBERSHIPS

Bag Care

Bag Notifications

Condition & Authenticity

Estimated Retail Price

OUR BAGS

Order Status

Swaps

Bag Passes

Loss & Damage

ORDERS

Delivery

Returns

Click & Collect

DELIVERY & RETURNS

COCOON Gifting

GIFTING

COCOON ReSale

RESALE & PURCHASES

What is COCOON Refresh?

COCOON Refresh Payment

COCOON REFRESH

Find answers to our most popular questions.

Learn about membership and find out which plan is right for you.

Learn more about the condition of our bags and how we care for them.

Learn more about Swaps, Bag Passes and Loss & Damage policies.

Everything you need to know about our delivery and collection processes.

Whether you're the gift giver or lucky recipient, we have you covered.

Learn about purchasing bags on COCOON here.

Sell your luxury bags directly to COCOON and be rewarded.

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