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POPULAR QUESTIONS

Find answers to our most popular questions.

MEMBERSHIPS

Learn about membership and find out which plan is right for you.

OUR BAGS

Learn more about the condition of our bags and how we care for them.

ORDERS

Learn more about Swaps, Bag Passes and Loss & Damage policies.

DELIVERY & RETURNS

Everything you need to know about our delivery and collection processes.

GIFTING

Whether you're the gift giver or lucky recipient, we have you covered.

RESALE & PURCHASES

Learn about purchasing bags on COCOON here.

COCOON REFRESH

Sell your luxury bags directly to COCOON and be rewarded.