COCOON is a membership subscription service for luxury bags. Learn more about our memberships and unlock access to a dream bag wardrobe.

Our Memberships

Learn more about how to become a COCOON member. Find information about the holding fee, the ID verification process, and the approval process.

Sign Up Process

Find out how you can pause your COCOON membership, how to cancel, and how to upgrade and downgrade your membership plan.

Updating Memberships

Learn about late payments and missed collection fees. Find out how you can change your membership payment date.

Payments

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Memberships

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COCOON

All you need to know about COCOON membership, including how to sign up, membership benefits, payment, pauses, and cancellation.

Memberships | COCOON

Learn about membership and find out which plan is right for you.

MEMBERSHIPS

What is COCOON membership?

Can I refer my friend to COCOON?

What is the minimum term?

How do I cancel my membership?

What is a swap and how do I use it?

What if I don’t see a bag I want?

What happens if a bag is damaged in my care?

Can I buy a bag with COCOON?

As a member, do I receive a discount on styles I'm purchasing on COCOON?

What is COCOON ReQuest?

Quarterly Membership

Flexi Membership

Signing Up

ID Verification & Approval

Holding Fee

Upgrade Membership

Pause Membership

Cancel Membership

My Payments

Late & Missed Collection Fees

Bag Care

Bag Notifications

Condition & Authenticity

Estimated Retail Price

OUR BAGS

Order Status

Swaps

Bag Passes

Loss & Damage

ORDERS

Delivery

Returns

Click & Collect

DELIVERY & RETURNS

COCOON Gifting

GIFTING

COCOON ReSale

RESALE & PURCHASES

What is COCOON Refresh?

COCOON Refresh Payment

COCOON REFRESH