Learn about late payments and missed collection fees. Find out how you can change your membership payment date.
Yes, your charge date can be amended to a specific day of the month. As your membership fees are always paid in advance and not arrears, we will calculate on a pro-rata basis the membership fees owed for the period between your original charge date a
All bags must be returned to COCOON at the end of their access period. If you fail to return a bag by the required date, you will be liable for late fees. Additionally COCOON reserves the right to charge for each missed collection.