Every COCOON bag is subject to a physical inspection and a rigorous care process to ensure it is thoroughly cleaned after being returned from each member. Read on for more about caring for our bags.

What does the bag-care process involve?Every bag is subject to a physical inspection and a rigorous care process to ensure it is thoroughly cleaned after being returned from each member. We use sanitization measures to safeguard our bags, without compromising the quality of materials across our collection of new season, pre-owned and vintage styles. We also disinfect using industry-approved cleaning reagents, and enclose each bag in protective casing.&#xA0;<h5 dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="should-i-attempt-to-clean-the-bag-i-am-accessing-with-my-membership">Should I attempt to clean the bag I am accessing with my membership?</h5>Leave the cleaning to us. If you&#x2019;re ever worried about damage or a spill, please contact our friendly &#xA0;membership team who will be able to determine the best course of action.&#xA0;&#xA0;<h5 dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="how-should-i-store-the-bag">How should I store the bag?</h5>We would recommend that you store any bag that you are accessing with membership on a cool, dry shelf in your home. If you have ordered a Gucci style or a Bottega Veneta style, you will be provided with a dust bag which you can use to store the bag.

Bag Care

‘Heart’ a bag or tap ‘Notify Me’ on a style that’s out with a member to add it to your Wishlist. You’ll receive email notifications when it becomes available.

How can I tell when a bag I want is back in stock?Had your eye on a just-dropped Bottega Veneta bag or a dazzling Prada number that&#x2019;s out with a member? No stress. When you &#x2018;heart&#x2019; a bag or tap &#x2018;Notify Me&#x2019; on a style that&#x2019;s out with a member, it will be added to your Wishlist and you&#x2019;ll receive email notifications each time the style becomes available.&#xA0;If you would like to take a break from receiving email notifications but would still like to keep your favourite bags saved, simply manage your notification preferences for each bag within your Wishlist at any time. You can find your Wishlist under My Account &gt;&#xA0;<a href="https://www.cocoon.club/pages/notify-me" target="_blank" rel="noopener noreferrer"></a><a href="https://www.cocoon.club/pages/notify-me" rel="noopener noreferrer" target="_blank"></a><a href="https://www.cocoon.club/pages/notify-me" rel="noopener noreferrer" target="_blank"></a><span style="font-size: 12px; font-family: Inter; color: rgb(41, 105, 176); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.cocoon.club/pages/notify-me" rel="noopener noreferrer" target="_blank">My Wishlist</a>.&#xA0;If you would like to take a break from receiving email notifications but would still like to keep your favourite bags saved, you can manage your notification preferences for each bag within your Wishlist at any time.&#xA0;If a style you&#x2019;re interested in becomes available, be sure to snap it up quickly as it won&#x2019;t be reserved for you and other members may be keeping an eye on it as well!&#xA0;&#xA0;Can I reserve a specific bag that is currently out with a member?Our bags are available on a first-come, first-served basis. If you&#x2019;ve fallen for a style that&#x2019;s out with a member, head to the bag&#x2019;s page on our website and &#x2018;heart&#x2019; the bag or tap &#x2018;Notify Me&#x2019; to start getting email notifications every time that bag comes back in stock. <h5 dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="i-dont-see-a-bag-i-want-what-should-i-do">I don&apos;t see a bag I want, what should I do?</h5>We add new styles to the COCOON collection frequently. Sign up to our newsletter so you&#x2019;ll be the first to know about new bag drops. Make sure to also keep tabs on our &#x2018;<a href="https://www.cocoon.club/collections/what-s-new"></a><a href="https://www.cocoon.club/collections/what-s-new" rel="noopener noreferrer" target="_blank">What&#x2019;s New</a>&#x2019; and &#x2018;<a href="https://www.cocoon.club/collections/back-in-stock" target="_blank" rel="noopener noreferrer"></a><a href="https://www.cocoon.club/collections/back-in-stock" rel="noopener noreferrer" target="_blank">Back in Stock</a>&#x2019; edits. If you&#x2019;re after a bag not yet in our collection, let us know! We&#x2019;ll see what we can do (plus we always love to hear from you).

Bag Notifications

Our bags are new or pre-loved in pristine condition. Read on to learn more about how we ensure all our bags are authentic.

<span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do I know the bags in your collection are authentic?&#xA0;<span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All of our bags are sourced either directly from brands, authorized sellers, or reputable pre-owned third-party vendors. All of our items have gone through a rigorous multilayered authentication process, performed independently by our team of in-house experts as well as third-party authenticators, before being made available. We can provide an Entrupy Certificate of Authenticity for certain styles in the collection upon request. If you purchase an item and it is proven to be inauthentic by a verified authenticator, COCOON will provide a full refund upon return of the bag. If for whatever reason, you are not happy with a bag you have purchased on COCOON, you may return it in line with our&#xA0;<a href="https://www.cocoon.club/pages/returns-exchanges" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.cocoon.club/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">returns policy</a><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;&#xA0;<span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our&#xA0;<a href="mailto:membership@cocoonclub.co.uk"></a><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:membership@cocoonclub.co.uk">membership team</a><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;if you have any questions about a bag that you have ordered with your COCOON membership or purchased on COCOON. Kindly note, COCOON is not an authorised seller of the brands it lists on its website. Brands whose items are offered are not responsible for any product purchased from COCOON and do not guarantee the authenticity of items.&#xA0;<h5 dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="what-condition-are-the-bags-in"><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What condition are the bags in?</h5><span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All of our bags are either new or pre-loved styles in pristine condition. Our vintage items have lived a previous life so may of course show some signs of age. Some may also have required repairs (which are always done to the highest standards), but this is all part of the bag&#x2019;s charm.&#xA0;<span style="font-size: 10pt; font-family: Roboto, sans-serif; color: rgb(29, 28, 29); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If we receive a bag back that has normal wear and tear, we&#x2019;ll make a judgment call as to whether we want to keep this in the collection for our members to enjoy. When bags are in need of a little TLC, they are repaired to extend their sharing life. When they&#x2019;re no longer a good fit for the collection, we find a loving owner for them to continue to empower and uplift.&#xA0;

Condition & Authenticity

COCOON bags are allocated to specific collection tiers based on their current ERP. The ERP is the estimated price at which a bag can be sold.

What does Estimated Retail Price mean?Want to know what value you&apos;re getting as a COCOON member? The ERP, listed on each bag&apos;s page, is the estimated price at which a bag can be sold, offering an understanding of the current value of the item. If the bag is vintage, the ERP is based on the current market price. If the bag is a limited edition, the ERP takes into consideration the current market price and the current retail price.&#xA0;<h5 dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="how-do-you-decide-which-bag-falls-into-which-collection">How do you decide which bag falls into which collection?</h5>Styles are allocated to a specific collection tier based on their current market price. We do continuous price checks, and will at times have to shift a bag into a different tier based on changes to the market price. See the estimated retail price (ERP) listed on each bag&#x2019;s page to understand the current market value of each bag.

Estimated Retail Price

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Have a question not covered in our FAQs or want to get in touch with one of the team? Email our membership team

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COCOON

Find information about the handbags in the COCOON collection, including their condition, authenticity, and the handbag care process. Find out when your favourite designer bags are back in stock. 

OUR BAGS

Bag Care

Bag Notifications

Condition & Authenticity

Estimated Retail Price