Condition & AuthenticityUpdated a year ago
How do I know the bags in your collection are authentic?
All of our bags are sourced either directly from brands, authorized sellers, or reputable pre-owned third-party vendors. All of our items have gone through a rigorous multilayered authentication process, performed independently by our team of in-house experts as well as third-party authenticators, before being made available. We can provide an Entrupy Certificate of Authenticity for certain styles in the collection upon request. If you purchase an item and it is proven to be inauthentic by a verified authenticator, COCOON will provide a full refund upon return of the bag. If for whatever reason, you are not happy with a bag you have purchased on COCOON, you may return it in line with our returns policy.
Please contact our membership team if you have any questions about a bag that you have ordered with your COCOON membership or purchased on COCOON. Kindly note, COCOON is not an authorised seller of the brands it lists on its website. Brands whose items are offered are not responsible for any product purchased from COCOON and do not guarantee the authenticity of items.
What condition are the bags in?
All of our bags are either new or pre-loved styles in pristine condition. Our vintage items have lived a previous life so may of course show some signs of age. Some may also have required repairs (which are always done to the highest standards), but this is all part of the bag’s charm.
If we receive a bag back that has normal wear and tear, we’ll make a judgment call as to whether we want to keep this in the collection for our members to enjoy. When bags are in need of a little TLC, they are repaired to extend their sharing life. When they’re no longer a good fit for the collection, we find a loving owner for them to continue to empower and uplift.