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What is COCOON Refresh?Updated 2 years ago

What is COCOON Refresh?

With COCOON Refresh, sell your luxury bags directly to COCOON for cash (up to 50% of the bag valuation) and COCOON credit. Part ways with precious styles taking up space in your closet. Apply credit towards COCOON membership and membership add-ons to refresh your handbag wardrobe as often as you'd like. Sell directly to COCOON, earn and enjoy.


What can I sell through COCOON Refresh?

We accept COCOON Refresh submissions for handbags from brands listed in our online form. Kindly note, we are not currently accepting submissions for small leather goods. If you would like to sell a bag from a brand that isn't listed in the COCOON Refresh form, please contact [email protected].


How do I sell my bag through COCOON Refresh?

Verify that your bag meets our acceptance guidelines and fill out our online form. Once you’ve submitted the form, we’ll assess your application based on our valuation criteria and provide a quote within 3 working days. You will have 14 days to let us know if you accept your preferred payout method - cash (up to 50% of the bag valuation) or COCOON credit. Time to send us your bag. Our membership team will coordinate a free collection for you. Once we’ve received your bag, we evaluate and assess it for quality and authenticity. If your bag is approved, we’ll process your chosen payout method.


What are the bag acceptance guidelines?

You should be able to provide us with the authenticity cards as well as proof of purchase (this includes the original receipt or order confirmation correspondence). Ideally, you should also be able to provide us with all of the accessories that the bag came with when it was purchased (or let us know in the form if anything is missing) - original packaging is a bonus! We are open to brands not listed in the COCOON Refresh form and evaluate styles on a case-by-case basis. Review our condition scale, included in the COCOON Refresh form, and make sure that the condition of your bag falls within this.


What if I don't have a receipt for my bag?

You should provide us with as much information as possible about your bag, including documents that confirm proof of purchase (this includes the original receipt or order confirmation correspondence). Please note that the following brands will only be accepted with a receipt or proof of purchase: Goyard, Louis Vuitton, and Chanel.


What does the valuation process involve?

Our team of in-house experts evaluates the bag based on the information provided. The value of the bag could be enhanced if the original packaging and proof of purchase are available. Criteria including current market conditions and current market value are also considered part of the valuation process.


How do I send my bag to you for physical inspection?

We will organise a complimentary collection of your bag. All you need to do is ensure your bag is securely packaged and sealed for its journey, to avoid it being damaged, crushed, or easily tampered with en route. We’ll arrange up to two collection attempts free of charge. Costs incurred for any additional attempts will be taken out of the agreed selling price of the bag.


What happens once you've received my bag?

The bag will be checked for quality and authenticity by our team of in-house experts, who will verify that it conforms with all of the details submitted to us. If your bag is as expected, we will arrange a payout per the agreed terms. If your bag is not as expected, we will either return the bag to you or issue a new quote based on the physical assessment.


Any bag that we buy through COCOON Refresh is subject to the same rigorous authentication process that all of our bags go through. Our team of experts checks for appropriate brand markings including date codes, serial numbers, and holograms. In addition to these physical checks, we also use industry-approved technology to support this process.


What happens if I change my mind and no longer want to sell my bag?

It’s completely up to you whether you decide to accept our offer and sell your bag to us. If you accept the offer and then decide to change your mind, you have until we’ve sent you confirmation that your bag has been checked and approved by our team and that we’ve arranged a payout as per the agreed terms. In this case, COCOON will return your bag to you free of charge.

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