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What happens if a bag is damaged in my care?Updated 2 years ago

Please get in touch with our membership team who can advise on the best course of action. Once we’ve assessed your return we’ll notify you by email within two working days and provide more information. In the interim, our specialist team will assess the bag and associated costs. You can expect to hear from us within 7 working days with a quote for the repair/cleaning fees.


During this time we reserve the right to put your membership and any orders for subsequent bags on hold until the issue has been resolved. COCOON also reserves the right to charge the full amount of the final quote to your registered payment method and/or take this from your membership holding fee.

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