What is a swap and how do I use it?Updated a year ago
A swap is when you exchange your current bag for your next bag. With a COCOON membership, you take home one bag at a time, so when you’re ready for a new style, you can ‘swap’ for your next pick. If you would like to swap more frequently than your membership plan allows, this can be done by purchasing an additional bag swap for £20.
Sign in to your COCOON account and check out with a new bag. We’ll schedule a collection for your current bag - please return it in the original box (or similar), removing any old address labels and sealing it securely with tape. On collection, our delivery partner will provide a new barcode label to attach to the box. Please ensure they scan the new label in front of you. They will also provide a receipt with your collection number; please keep this safe until your return has been processed. If our delivery partner is not able to provide both a new barcode label and a receipt, please hold on to the parcel and get in touch with us immediately to arrange a new collection. Once your order has been returned, we’ll arrange next-day delivery for your new style. You will receive an update once the bag has been dispatched.