Pause MembershipUpdated 3 months ago

Can I pause my membership?

Yes, we offer full-time members the opportunity to pause their membership for up to 3 months. Your pause period can only commence once your first membership payment has been made (you cannot request a pause during a free membership term). You can pause multiple times during your membership, and the minimum pause period is one month. Pauses can be requested via email at [email protected].

What happens when I pause my membership?

Once we have been notified of your request, you will be required to return your current bag order prior to pausing your membership. Your paused period begins the day your bag order has been returned. To return your order,  please refer to the instructions that were included with your order. If you would prefer to use an alternative courier,  please let us know at [email protected]. You will be charged a £10 fee to use this service. 

Any payments that are due will still be processed until such time that the bag is returned . Once your pause period starts, there will be no fees due until your membership is reactivated. If your charge date falls on the same day as your bag is returned, your charge will go ahead as normal, and this will be added to your next active membership period. 

When you pause your membership, your next membership charge date will be moved 3 months ahead. Any pre-paid membership days will be allocated to your new billing period or can be exchanged for credit towards membership add-ons and upgrades. At the end of the 3 month period, your membership will automatically unpause . This £1 fee will be credited towards your next membership payment.  From this point you will use any pre-paid membership days on your account and be charged your standard membership fee. 

I’d like to unpause my membership early. How do I do this?

If you would like to activate your membership before your 3 month pause period is up, simply login to your account and place your order. Your membership will automatically be reinstated and you will start using up any used membership days and/or be charged your membership fee. 

Can I pause my Flexi Membership?

No, you cannot pause your Flexi membership.